USEFUL INFORMATION FOR YOUR STAY

Everything you need to know
before you set off

To help you enjoy your stay at Tevini Resort with complete peace of mind, we have gathered the most useful information in one place.

How to reach us

By car
Take the Brenner motorway (A22) and exit at Trento Nord if travelling from the south, or at San Michele all’Adige if travelling from the north. Continue towards Cles and Val di Non along the SS43 state road. Once past Cles, take the SS42 towards Passo del Tonale and Val di Sole, and continue to Commezzadura.

By train
Travel to Trento by one of the railway services stopping at the city’s main station. Around 200 metres from Trento railway station is the Trento–Malé–Mezzana railway station, from where trains depart for Val di Sole. The service is free for holders of the Trentino Guest Card and stops at all the villages along the line to Mezzana. Bus services then connect the main Trento–Malé–Mezzana railway stations with the villages throughout the valley.

By air
The nearest airports to Val di Sole are Bolzano (87 km), Bergamo (151 km), Verona (156 km), Treviso (194 km), Venice (225 km) and Milan Malpensa (240 km).

Booking Confirmation

Your booking is confirmed upon payment of a deposit equal to 30% of the total stay. Payment can be made by bank transfer or credit card via the online payment section of our website.

Cancellation Policy

Cancellation is free of charge up to 21 days before arrival. In the event of cancellation, the following terms apply:

  • 20 to 15 days before arrival: the deposit will be converted into a voucher valid for one year
  • 14 to 8 days before arrival: 30% of the total stay
  • 7 to 4 days before arrival: 50% of the total stay
  • 3 to 0 days before arrival: 80% of the total stay

In the event of a late arrival and/or early departure, the full cost of the stay will be charged.

Travel Insurance

For the Tevini Family, the peace of mind of our guests always comes first. This is why we offer the BeSafe Rate, a special rate including travel insurance.
The policy provides up to 100% reimbursement of the prepaid amount in the event of cancellation for any documented reason, such as illness, injury or cancellation of planned leave.
If you would like to take advantage of this rate, please request it at the time of booking. For further details on the insurance coverage, please refer to the BeSafe Insurance Information Document.

Included services

Your stay at Tevini Resort includes buffet breakfast, an afternoon snack and, with half board, à la carte dinner.
You will also have access to the Tevini Natural Spa and CHRYSÂLIS Adults Only Lake & Spa, as well as the outdoor activities included in our weekly programme, with some experiences available at an additional charge. For younger guests, the Mini Club is also included, while in winter our private ski shuttle to the Daolasa gondola is available.
The covered garage and Trentino Guest Card are also included.
Discover all the details of our MyTevini services.

Tourist Tax

A tourist tax of €2.50 per person per night for guests aged 14 and over, applies to all stays of fewer than 11 nights. The tourist tax is not included in the rates and is payable on site.

Arrival and Departure Times

Check-in from 2:30 pm. Please let us know if you expect to arrive after 9:00 pm.

Check-out by 10:30 am. In the event of an early departure, no refund will be provided unless otherwise agreed with the management.
On request, late check-out is available on the day of departure at a cost of €40.00 per person.

Pets

We have introduced a new policy under which we are no longer able to accommodate pets. This carefully considered decision reflects our commitment to ensuring an environment of exceptional comfort, impeccable hygiene and complete relaxation for all our guests.

At the same time, we understand how important it can be to travel with your four-legged companion. We will therefore be happy to assist you with a dedicated solution: we work with Io & Te, a professional dog boarding facility in Dimaro, just a few minutes from the hotel, where your pets will be welcomed with care and expertise.

Allergies, Intolerances and Dietary Requirements

If you have any food allergies, intolerances or specific dietary requirements, please let us know at the time of booking or upon arrival. Our kitchen team will be happy to take your needs into careful consideration, ensuring a pleasant and safe dining experience.

Payments

We accept cash payments up to €4,999.00, cheques, debit cards and credit cards (VISA, AMEX, MASTERCARD, EUROCARD and POSTEPAY).

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Useful Information | Tevini Resort